We all know about dialing 911 for emergency services, but there's another telephone number to dial for health and human services in Oklahoma: 211. Here are all the details on Oklahoma 211, including what services are offered in the Oklahoma City metro area.
- What is 211? - Introduced by the United Way and Alliance of Information and Referral Systems (AIRS) in 1997, the 211 system (dialing 2-1-1 on your telephone) is reserved throughout the United States and Canada as a referral for health and human service organizations. It is available throughout the state of Oklahoma.
- How does 211 work? - The Oklahoma 211 service is free and available 24 hours a day, 7 days a week. It can be reached from any landline or cell phone. The service is absolutely confidential.
- Who answers when I call 211? - Call centers are staffed with certified specialists that can direct a caller to any number of local health or human services agencies. The specialist accesses a database of services and gives a direct referral. Oklahoma also employs a language translation service.
- What kind of services are available through 211? - Available health and human services depend on the geographical area. But for the call center in Oklahoma City, known as Heartline, the list is long and includes both public and private services such as as addiction counseling, disaster relief, charitable donation opportunities, homeless services, housing, senior citizen assistance, job counseling, suicide prevention, support groups, parenting and child care programs, debt counseling, information for military families and more.